By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 6 March 2023 Photo by Viki Mohamad on Unsplash Expectations of what constitutes a positive customer experience have changed over time. Developments in technology and digital services have enabled new kinds of customer experience. As have new store formats and diversified retail offerings. Regardless of the form it ha

https://www.lusem.lu.se/article/excitement-not-only-experience - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 17 June 2021 There is no doubt that retailing is undergoing a significant structural transformation. During the last decade or so, many stores have closed. Yet, at the same time, online retailers are opening physical stores and showrooms and many long-established retailers are investing in new and innovative store fo

https://www.lusem.lu.se/article/ease-or-excitement - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 6 March 2023 IKEA's Planning Studio in central London, Tottenham Court Road. What made IKEA go against the grain and move into town? This week, IKEA opened a bedroom store in central Stockholm. The store in The Lobby on Regeringsgatan is the latest in a series of smaller, city-centre formats that IKEA is currently te

https://www.lusem.lu.se/article/ikea-bedroom - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 17 February 2022 Photo by Pure Julia on Unsplash Individuals cannot solve the climate crisis, argue researchers Carys Egan-Wyer and Jack Coffin. Policy makers should direct their attention to the (im)moral market structures that influence consumer and corporate decision-making. In the fight against climate change, it

https://www.lusem.lu.se/article/why-we-need-more-moral-markets-not-more-ethical-consumers - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 2 May 2023 Photo by Wesley Tingey on Unsplash The Centre's international guest researcher, Dr. George Maglaras, comments on resilience in the retail sector and, with examples from the grocery sector, illustrates how we must learn to live with the contemporary disruptions we have been experiencing. Multiple critical i

https://www.lusem.lu.se/article/learning-live-disruptions - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 13 December 2023 Impressions from the Smart Business Forum and Smart City Expo World Congress in Barcelona (John Olsson, Klas Hjort). The Smart City Expo World Congress 2023 in Barcelona put the spotlight on the future of smart and sustainable cities. Through engaging discussions and presentations, we gained unique i

https://www.lusem.lu.se/article/integrated-ecosystems-path-tomorrows-smart-and-sustainable-cities - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 14 September 2022 Informal learning Having a workforce with the right skills is crucial for companies and society to tackle current and future challenges successfully. In our rapidly changing world, the ability to develop and adapt skills is more critical than ever, especially in today's knowledge-driven society. Thi

https://www.lusem.lu.se/article/workforce-right-skills - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 18 February 2022 Delivery truck Perhaps not, argues Yulia Vakulenko. At least not when it comes to the delivery service needs and preferences of rural versus urban e-consumers in the age of consumer-centric supply chain management. The new age of consumer-centric supply chain management highlights the benefits of pla

https://www.lusem.lu.se/article/does-one-service-fit-all - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 13 January 2022 Photo by Warren Wong on Unsplash Martin Moström from Retail House shares insights on the necessity for the retail sector to embrace change. Contrary to rumours, the physical store is far from obsolete; it has consistently evolved. Over the past two decades in the grocery trade, store numbers in Sweden

https://www.lusem.lu.se/article/seeing-grocery-store-fresh-eyes - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 17 September 2021 Photo by Blake Wisz on Unsplash Recent developments in the retail sector—increased competition, a focus on sustainability, and the pervasive digitization—have prompted discussions on its long-term competitiveness and the potential for more systematic innovation alongside daily operational activities

https://www.lusem.lu.se/article/continuous-improvement-systematic-innovation-retail-utopia-or-opportunity - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 18 May 2022 Our city centres and their development are a subject of constant debate. Ulf Johansson suggests that, if we let the market decide, our city centres will eventually be emptied of retail. Most recently, representatives from our food retailers suggested to municipalities that regulations on establishment loc

https://www.lusem.lu.se/article/should-market-manage-our-city-centres - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 30 November 2021 Söder street market, Helsingborg, Photo: Devrim Umut Aslan. When the Covid-19 pandemic hit, some shopping geographies had difficulties while others proved to be more resilient. Devrim Umut Aslan discusses what we can learn from these resilient places. A global pandemic hit the world, radically changi

https://www.lusem.lu.se/article/how-maintain-town-centre-retail-times-crisis - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 7 October 2022 Photo: iStock Crafting positive customer experiences has become increasingly crucial for retailers and third-party logistics providers, with delivery playing a pivotal role. Deliveries play a big part in this. With more people buying things online, there are more packages to deliver. This puts a lot of

https://www.lusem.lu.se/article/customer-experience-key-world-class-delivery - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 21 September 2023 The new retail landscape is complex. New types of touchpoints and new store formats mean messy, non-linear customer journeys with multiple online and offline touchpoints. If we want to understand these journeys, and what value customers derive from new and innovative touchpoints, we must use methods

https://www.lusem.lu.se/article/messy-customer-journey-self-mapping - 2025-03-11

By linnea [dot] morth [at] ehl [dot] lu [dot] se (Linnea Mörth) - published 23 January 2024 The LUSEM students with team coach Mats Urde. Photo: Private. Lund University School of Economics and Management (LUSEM) made fireworks at the 2024 John Molson MBA International Case Competition, securing 3rd place in the final. Teacher Mats Urde received the award for Coach of the Year, and the LUSEM team

https://www.lusem.lu.se/article/outstanding-results-lusem-worlds-biggest-business-case-competition - 2025-03-11

By carys [dot] egan-wyer [at] fek [dot] lu [dot] se (Carys Egan-Wyer) - published 24 January 2024 Special issue on the future of retail and consumption Consumption and retail marketing researchers are invited to contribute to a special issue about the future of consumption and the future of the retail marketplace in The International Review of Retail, Distribution and Consumer Research. In an era

https://www.lusem.lu.se/article/call-papers-special-issue-future-retail-and-consumption - 2025-03-11

Published 29 May 2018 Pictured: Sebastian Lindeborg and Eric Stussare Fidelity Investments handles financial services all over the world and is on many finance students' wish list of future employers. Active members of Lund University Finance Society (LINC), have for several years in a row secured at place at the company’s popular summer internship in London. Sebastian Lindeborg is studying Ekonom

https://www.lusem.lu.se/article/top-internship-finance-goes-annually-cambridge-oxford-and-lund - 2025-03-11

Published 16 January 2025 Latest issue:Insidan newsletter 30 January 2025 (bwz.se)

https://www.science.lu.se/internal/article/insidan-faculty-newsletter - 2025-03-11

Published 20 December 2024 2024Dean's Letter, December (bwz.se)Dean's Letter, September (bwz.se)Dean's Letter, June (bwz.se)Dean's Letter, January (bwz.se)

https://www.science.lu.se/internal/article/deans-letter - 2025-03-11

Published 11 January 2024 The Dean has made a so-called orientation decision which means that the work on the coordination of a joint department continues according to the conclusions and proposals that project manager Karin Hall has reported to the Faculty Board on 13 December 2023 and which the steering committee for the project supports.The goal of the work is that the basis for a decision on c

https://www.science.lu.se/internal/article/orientation-decision-co-location-activities-geocentre - 2025-03-11